FAQ

Every day help for our
customers

SpiderWay has over 1000 employees spread across the globe, working daily to help our customers grow. Here are some frequently asked questions about our lithium battery business and products. To better receive our services and use our products, please read through this information first.

  • Forklift Lithium Batteries
  • Golf Cart Batteries
  • Aerial Work Platform Batteries
  • Pre-Sale Questions
  • Sales Policy

If you need more help

If you have any additional questions that are not listed, please feel free to contact our customer service personnel.

  • The LiFePO4 batteries from SpiderWay are renowned for their safety, being inherently non-combustible and posing no risk, thanks to their robust chemical and physical composition. These batteries are designed to thrive in extreme conditions, whether it’s extreme cold, intense heat, or challenging terrain. In the unlikely event of an accident such as a collision or a short circuit, these batteries are engineered not to explode or ignite, greatly minimizing the potential for injury. For those in search of a lithium battery suitable for use in environments that may be considered risky or volatile, the LiFePO4 battery stands out as an optimal selection. It’s also important to note the environmental benefits of these batteries; they are free from toxins, do not contribute to contamination, and are devoid of rare earth metals, aligning with eco-friendly practices.
  • A BMS, or Battery Management System, acts as an intermediary between the battery and the user. It safeguards the battery cells from potential damage by preventing over-voltage, under-voltage, excessive current, and high temperatures, as well as by protecting against external short circuits. In the event of unsafe operating conditions, the BMS will automatically disconnect the battery to ensure the safety of the cells. All RoyPow batteries are equipped with an integrated BMS to monitor and safeguard them from such hazards.

    Advanced BMS in Forklift Batteries

    Our forklift batteries are equipped with a state-of-the-art BMS that is designed to provide comprehensive protection for the lithium cells. Key features of this advanced system include:

    • Remote Monitoring Capability: With the ability to receive updates and manage the battery remotely via Over-The-Air (OTA) technology.
    • Thermal Regulation: Ensuring that the battery operates within an optimal temperature range to prevent overheating and potential damage.
    • Multiple Safety Features: Including a Low Voltage Protection Switch to prevent deep discharge, an Over Voltage Protection Switch to guard against excessive charging, and a Short Circuit Protection Switch to quickly disconnect the battery in case of a short circuit.

    This innovative BMS not only enhances the performance and longevity of the batteries but also ensures that they operate safely and reliably in various applications.

SpiderWay batteries are designed for longevity, with many models capable of supporting an estimated 6000 usage cycles. The batteries are engineered to last for a significant period, typically around 10 years. Reflecting our commitment to quality and durability, we offer a warranty that extends for a minimum of 5 years, with select batteries featuring an impressive 10-year warranty.

Although the initial outlay for a SpiderWay LiFePO4 battery might be more than that of standard batteries, the long-term financial benefits are considerable. By opting for a SpiderWay battery, you can expect to save up to 70% on battery-related expenses over a period of ten years. This extended warranty and lifespan underscore SpiderWay batteries as a prudent and dependable investment for enduring energy solutions.

Thanks to economies of scale, our products offer a cost and price advantage while ensuring high quality. They have a longer service life and lower operating costs.

  • When contemplating a switch to lithium iron phosphate (LiFePO4) batteries, several factors are essential to evaluate for a seamless battery replacement. These include assessing the necessary capacity, power output, and physical dimensions, along with ensuring compatibility with the correct charging equipment. Optimal performance is achieved when paired with SpiderWay’s chargers.

    It’s important to note that transitioning from traditional lead-acid batteries to LiFePO4 technology may allow for a reduction in battery size, potentially by as much as 50%, without compromising the operational runtime. Additionally, the weight implications for industrial machinery such as forklifts should be taken into account when making this upgrade.

    For expert guidance on selecting the appropriate battery for your upgrade, don’t hesitate to reach out to SpiderWay’s technical support team. They are readily available to assist you in making an informed decision and ensuring a successful transition to your new lithium iron phosphate batteries.

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